Exchange & Return Policy

A purchased item from the Mulberryfeel online store can be exchanged. We allow our customers to exchange the items subject to conditions. The exchange of items will be allowed if;

  1. The item is in its original packing and the price tag is intact.
  2. The customer should request for exchange within 7 working days
  3. Item has no emits, perfumes, odours, stains, or anything which suggests the item was used or washed
  4. The original invoice along with the item.

Items bought from the sale cannot be exchanged. If an item bought at a regular price goes on sale, it will be exchanged at the sale price.

Mulberryfeel has the right at its sole discretion, to accept or deny the request for exchange.

This exchange policy does not apply to orders to be shipped outside Pakistan.

Mulberryfeel strictly follows the ‘NO Refund’ policy: 

The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.

Damage & Claims:

The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of the wrong size, or wrong item. 

The complaint:

The complaint has to be raised within 2 working days along with a paper invoice (via call, message, or email) after receiving the parcel.

Please allow one week for the processing of damage and claims.

Please note, the items purchased from our retail outlet cannot be sent to us for exchange through courier. The items can be exchanged at our retail outlet.

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